Homeve provides a 12-month warranty period for all car trunk organizers. We are committed to ensuring product quality and protecting the legitimate rights and interests of every customer. The specific warranty terms are as follows:
1. Warranty Period: 12 months from the date of customer receipt of the product. If the product has quality problems within the warranty period, we will provide corresponding warranty services in accordance with this policy.
2. Warranty Scope: The warranty covers product quality problems caused by production defects under normal use, including product deformation, sagging, broken compartments, and waterproof failure (excluding artificial damage, misuse, improper storage, and natural wear and tear).
3. Warranty Process: If the product has quality problems within the warranty period, please contact our official customer service through the Contact Us page on Homeve.com. After you provide the product purchase record and describe the problem in detail, our customer service will verify the situation and provide repair, replacement or other corresponding warranty services in a timely manner.
4. Warranty Exclusions: The warranty does not cover the following situations: artificial damage, misuse, improper storage, natural wear and tear; damage caused by force majeure (such as floods, earthquakes, fires, etc.); products that have been disassembled, modified or repaired without authorization; products without valid purchase records.
5. Warranty Reminder: Please keep the product purchase record (such as order number, invoice, etc.) properly, which is an important basis for applying for warranty service. If you have any questions about the warranty policy, please contact our official customer service for consultation.